IT asset management (ITAM), including software asset management (SAM), has long been neglected within IT service management (ITSM). However, ITAM adoption has grown in popularity in recent years, with IT organizations finally waking up to the fact that they have asset-based waste. Whether this is:
Unnecessary procurement costs
Extraneous third-party support and maintenance costs
“Shelf-ware” – which include software-as-a-service or cloud costs
Internally maintaining assets that should have been “decommissioned.”
But this is just the financial waste view, with software compliance still important, especially because software vendors might increase software audits with new sales revenues suffering due to the adverse financial impact of the global pandemic.
If you’re new to the world of ITAM, then this page will provide you with at least 80% of what you need to know in less than 20% of the time needed to piece it together yourself. Very much in line with the Pareto Principle where, for many outcomes, 80% of consequences come from 20% of the causes.
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