July 5, 2021 - 1:00 PM EDT [Updated at 6:30 PM EDT]
Next Update is planned to be published July 5th between 5:00 PM and 7:00 PM 7:00 PM and 8:00 PM EDT. Kaseya’s VSA product has unfortunately been the victim of a sophisticated cyberattack. Due to our teams’ fast response, we believe that this has been localized to a very small number of on-premises customers only.
Our security, support, R&D, communications, and customer teams continue to work around the clock in all geographies to resolve the issue and restore our customers to service.
This update provides further detail on the July 4, 2021 11:00 PM EDT and earlier updates.
We will be providing a separate update with more technical details of the incident to aid our customers and security researchers during the afternoon of July 5th.
SaaS Restoration Timeline Updates – UPDATE