Incident, Problem and Change Management
Streamline IT Support
InvGate Service Desk empowers your support team to deliver outstanding service, with an intuitive ticketing solution, workflow automations, and ITIL-ready functionalities.
Service Desk Overview
InvGate Service Desk is a true multi-department support tool, with end-to-end automation and business analytics for continuous improvement. It centralizes the interaction between IT or any service area and the end users, guaranteeing total control from a single console.
The tool facilitates and improves visibility over request management, in such a way that collaboration and customer satisfaction increase. InvGate Service Desk provides detailed records of the proceedings of each incident; reports and emails notifications so you have a 360° view of the help desk activity. You can build your own Knowledge Base so that users can find their answers in an article, improving self-service, and also design your own workflows, create custom reports or dashboards, and manage your help desks and groups.
For more efficiency, InvGate Service Desk is ITIL-aligned, using industry best practices to meet customer needs. Its drill-down design, the social network format, and the intuitive interface make it a truly powerful Business Intelligence Solution.
Available as both an on-premise or SaaS solution, InvGate Service Desk is ITIL-aligned, with key capabilities including:
Manage your incidents
Build and share knowledge
Employ best practice
Analyse your efforts
Prioritise IT Operations
CIs and business application management
A Unified View of Your Assets Inventory
Discover and centralize everything you need to know about physical, virtual, and cloud assets in a single platform, laying the groundwork for building a CMDB and a normalized catalogue.
InvGate Insight Overview
Discover connected Assets across your organisation. Have a unified inventory of all network-connected IT assets – across workstations and servers, network appliances, mobile devices, cloud instances, and IoT devices – with the ability to access data and insights related to individuals and groups of assets.
Control IT Security Compliance - detect whether assets meet the security standards expected by your organisation and other external compliance needs, flagging up the assets that need attention.
Populate Your CMDB - InvGate discovers and centralizes everything you need to know about your physical, virtual, and cloud assets – removing the need to access different silos of data to build and maintain its configuration management database.
Integrate with Service Desk - Improve your IT service delivery, from more effective management of issues and requests to improved change control and flow, by integrating Insights with Service Desk.
InvGate Insight and the improved visibility it offers into your IT estate, including cloud services and IoT devices, will help your organization on a number of fronts.
InvGate Insight Key Capabilities include
Track and Manage Assets
Monitor and Control Changes
Software License Management
Optimise License Usage
Gain control over budgets
Optimise Software Usage
Reduce Asset Waste