Service Desk Overview
InvGate Service Desk is a true multi-department support tool, with end-to-end automation and business analytics for continuous improvement. It centralizes the interaction between IT or any service area and the end users, guaranteeing total control from a single console.
The tool facilitates and improves visibility over request management, in such a way that collaboration and customer satisfaction increase. InvGate Service Desk provides detailed records of the proceedings of each incident; reports and emails notifications so you have a 360° view of the help desk activity. You can build your own Knowledge Base so that users can find their answers in an article, improving self-service, and also design your own workflows, create custom reports or dashboards, and manage your help desks and groups.
For more efficiency, InvGate Service Desk is ITIL-aligned, using industry best practices to meet customer needs. Its drill-down design, the social network format, and the intuitive interface make it a truly powerful Business Intelligence Solution.
Available as both an on-premise or SaaS solution, InvGate Service Desk is ITIL-aligned, with key capabilities including:
Ticket Management
Manage your incidents
Knowledge Base
Build and share knowledge
Problem Management
Get Proactive
ITIL-alignment
Employ best practice
Analytics
Analyse your efforts
SLAs
Prioritise IT Operations
InvGate Assets Overview
IT asset management is often an underappreciated corporate IT capability, with far more focus placed on IT service management (ITSM) activities and the need to keep the business running rather than ensuring that the right level of IT assets is being employed in doing so. Consequently, companies might be wasting a significant amount of their IT budgets every year due to the lack of insight into IT asset expenditure and use.
Good examples of such wastage include new expenditure on hardware and software when existing assets could be reused, paying third-party support and maintenance for IT assets that aren’t being used (including over-procured software), and continuing to host, maintain, and support assets that should have been decommissioned long ago.
However, savvy IT organizations know how to use IT asset management tools, techniques, and data to maximize the return on investment (ROI) on IT assets, decrease the overall cost of ownership, and reduce risks such as software license compliance.
InvGate Asset's Key Capabilities include
Asset Inventory
Track and Manage Assets
Asset Monitoring
Monitor and Control Changes
Software License Management
Optimise License Usage
IT Financials
Gain control over budgets
Software Metering
Optimise Software Usage
Software Deployment
Reduce Asset Waste
The InvGate IT service management (ITSM) solution has PinkVERIFY certification for four key ITIL processes: incident, problem, and change management, and request fulfillment.
