Customer Success

Helping you succeed is in our DNA. Kaseya was born from our shared experiences in IT over the past 30 years. Our Customer Success team members have been leading IT organizations, growing MSPs, and manning service desks – we’ve come to learn what it takes to make you successful. The Kaseya Customer Success team is made up of enthusiastic individuals who truly want to help you solve your technology problems, expand your knowledge, and grow your business.

TESTIMONIALS

“WE USED KASEYA FOR REMOTE IT MANAGEMENT FOR VARIOUS COMPANIES. THIS SYSTEM ALLOWED US TO KEEP ACCURATE INVENTORY FOR EACH BUSINESS, THEN ALLOWED US TO ALSO SEE ANY ALERTS THAT MIGHT BE APPEARING AND TROUBLESHOOT REMOTELY IF NECESSARY. THE USER INTERFACE IS EASY TO NAVIGATE AND MANAGE"

HANNAH / THE HARRY A. KOCH CO. / SYSTEM ADMINISTRATOR

“MY JOB WOULD BE A NIGHTMARE WITHOUT KASEYA. THE ABILITY TO MANAGE OUR CLIENT'S SYSTEMS FROM ONE LOCATION AND I AM ABLE TO RUN ANYTHING I WOULD FROM THE LOCAL COMPUTER AS IF I WAS RIGHT IN FRONT OF IT, AND A LOT OF THINGS WITHOUT INTERRUPTING THE END USER"

SEAN M / TEKTEGRITY INC. / SENIOR MANAGED SYSTEMS TECHNICIAN

KASEYA MISSION

Here's to Your Success

The Mission of the Kaseya Global Product Support Department is to provide service and support to all Kaseya Customers and staff, and continue to extend its reach into all aspects of the overall customer experience in order to add value wherever possible.

Reducing inbound tickets is of primary focus since by assisting in areas of documentation, education, self-service information and overall product feedback, the customer’s’ initial frustration of having to create a ticket can be reduced, and those customers who really need true technical support are serviced more promptly.

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