PSA and RMM: Buyer's Guide to Integrated, Powerful MSP Solutions
Managed Service Providers (MSP) almost all rely on remote monitoring and management (RMM) solutions. Any but the smallest MSPs also need professional services automation (PSA) to manage projects, troubleshoot and fix client problems, manage customer relationships, calculate and then bill for services and manage employee time and expenses.
Having tight integration between the RMM and PSA is a game changer, creating vast technical and business efficiencies. Our integrated RMM/PSA Buyer’s Guide analyzes what different tier MSPs need from these solutions.