My 2 New Certification from InvGate : Service Management Advanced & Asset Management Administration
- Nov 4
- 4 min read
Updated: Nov 5
Sydney, NSW 29 Oct 2025 -
Proud to myself 👏 👍 still be able to accomplished and obtained a 2 new certification from InvGate :
InvGate Asset Management Administration
InvGate Service Management Advanced
In the middle of tight scheduled of the week in IT conference and biz trip to Sydney.
Thanks God and counting blessing of the week for productive days : Learning, Networking and Fun.
Celebrating my new certification!
More details on InvGate IT Service Management :
"The modern Service Management platform with built-in intelligence"
InvGate Service Management combines the flexibility of no-code design with the power of embedded AI, helping you resolve faster, work smarter, and scale effortlessly.
Modern & Completed Features of IT Service Management :
AI for ITSM
An AI-companion embedded in your service management operations. With InvGate AI Hub, your team gets more time to focus on what truly needs their attention, while AI suggests answers, routes tickets, generates knowledge, and deflects requests through a virtual service agent.
> AI-powered tickets summaries
> Virtual Service Agent > AI-assisted Knowledge Article generation
Automate your workflows without coding
Own the process of creating and managing your organization’s workflows with a visual no-code builder designed to make your job easier.
> Visual workflow editor > Pre-built workflow templates > Seamless integrations
Discover other Service Management features
Ticket Management : Managed your incidents
AI-Powered : Enhance support efficiency
Self-Service : Encourage self-help
Workflows : Improve IT efficiency
Virtual Service Agent : Conversational ticket
Knowledge Base : Built & share knowledge
Change Management : Better managed change
Problem Management : Get proactive
Automation : Automate support processes
ITIL : Employ best practices
SLAs : Prioritize IT Operations
Gamifications : Improve team productivity
Multiple Departments : Extend outside IT
More details on InvGate IT Asset Management :
"Simplify Asset Management; The smart IT Asset Management solution"
Automatically discover, manage, configure and report on your inventory of physical, virtual, and cloud assets.
Improve Governance and Operations
Automate CMDB updates, enrich service desk operations, and monitor asset lifecycle, freeing up time for core activities and maximizing productivity.
Mitigate Risks
Proactively identify threats such as rogue devices, vulnerabilities, and compliance gaps to prevent potential disruptions and security breaches.
Improve compliance
With our enhanced asset monitoring features, you can set customizable rules to identify non-compliant devices and categorize assets based on specific criteria. Also, create custom dashboards easily to comply with audits.
Trim Expenses
Identify unnecessary costs, inform budget allocations, and optimize IT spending efficiently using precise data insights, resulting in cost-effective management. Manage subscriptions and permissions and cross-reference with software usage.
IT inventory mapping : Understand your IT assets and how they relate to each other
Build a CMDB and a normalized software catalog
Monitor software usage and assigned licenses
Manage security and compliance risks effectively
Optimize purchasing decisions and resource allocation
Hardware : Track hardware and IoT assets across your organization
Discover hidden and forgotten assets
Create QR codes in bulk and scan directly from your mobile phone for quick asset identification and management
Schedule warranty and maintenance notifications
Ensure optimal software utilization with metering
Prevent unauthorized usage
Create custom fields for any kind of asset
Software Licenses : Get complete visibility of the use of software and licenses
Monitor the use of software and assigned licenses for better purchasing decisions, and security and compliance risk management.
Optimize the use of software licenses
Access metrics and comprehensive reporting capabilities on software utilization to reduce waste and assign software asset resources where they are most needed.
Perform software license audits
Easily report on the use of commercial software, detect unauthorized installations and monitor license compliance.
Detect unsupported software
Enforce software policies, detecting blacklisted publishers and unsupported versions.
Contracts : Simplify Contract Management
Manage contracts with centralized processes for easy access, tracking, and renewal. Organize IT contracts efficiently by centralizing asset details such as warranty, purchase data, depreciation, and cost center information to optimize IT budgeting.
Asset Management Agent
Automatically collect data from multiple devices in your IT environment with Asset Management Agent, for accurate and up-to-date information about your hardware and software assets. It is compatible with macOS, Windows, Linux, and Android devices.
Users and Locations
Gather information from Users and Locations by integrating Active Directory, G-Suite, SAML 2.0, and other sources. Asset Management enables you to link assets with specific users or locations, facilitating user-centric Asset Management and accountability.
Discovery
Get an automated inventory of all SNMP devices connected to the network to provide your company with a detailed analysis of its total IT state.
Manual Input
Manually input data with configurable custom fields, giving you the possibility to add and manage assets that other methods may not have discovered automatically. Ensure that all assets, including non-networked devices, are included in your IT inventory.
Cloud / API
Collect data from cloud-based resources, such as virtual machines, containers, and storage volumes. Manage and track assets hosted in the cloud, ensuring comprehensive asset visibility across both on-premises and cloud environments.
CSV/XLS Import
Save time and effort when populating your IT inventory with CSV and XLS uploads.
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